We UJAM, supply the best products/accessories, so it never matters of returning of goods by customers.

Return is a scheme provided to serve the customers in case of Faulty/Damaged/defective product delivered.

General Rules for a Successful Return

  1. If any product found Faulty/Damaged/Incomplete Accessories Etc… Customers are advised to inform UJAM with all details, UJAM will check the nature of the complaint, if the complaint found genuine then UJAM will replace the said product/products to the customer.
  2. Customers are advised to Check/Assure No. of Cartons/Boxes/Bags (as per details shared by UJAM) to be verifying before receipt of delivery from Transporter/Logistic Supplier/Courier Persons. If a found shortage of cartons/bags/boxes do not receive delivery and inform to UJAM about the shortage of No. of cartons/boxes/bags etc… OR get the Short delivery certificate with mentioned all essential details from Transporter/Logistic Supplier/Courier Person and then take delivery of remaining articles.
  3. During open box deliveries, while accepting your order, if you received a different or a damaged product, do not accept delivery of the product. Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects.
  4. For products where the installation is provided by UJAM service partners, do not open the product packaging by yourself. UJAM authorized personnel shall help in unboxing and installation of the product.
  5. Any product-related issues will be checked by authorized service personnel (free of cost) and attempted to be resolved by replacing the faulty/ defective part of the product. A replacement will be provided only in cases where the service personnel opine that replacing the faulty/defective part will not resolve the issue.
  6. In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.
  7. All refunds will be processed as per the convenient work timing of UJAM.

In case of returns where you would like item(s) to be returned which were unboxed/opened by user return option available for following reasons only.

Your product will be checked for the following conditions:

Category Conditions
Correct Product Name/ Image/ Serial No. / No. of Articles / Bar-code should match and MRP tag should be undetached and clearly visible.
Complete Product All products with their accessories should be present.
Unused Product The product should be unused, unwashed, unsoiled, without any stains, and non-tampered. (wherever applicable).
Undamaged Product The product should be undamaged and without any scratches, dents, tears or holes.
Undamaged Packaging The product’s original packaging/ box should be undamaged.

The return checking team will refuse to accept the returns if any of the above conditions are not met.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the UJAM.

The UJAM reserves all rights to accept or reject the return/refund of products that are sold on UJAM Pvt.Ltd

Note – 

Product return shipping costs will be paid by the customer in case of COD orders/Partial COD orders.