Against each product on the website, an approximate time for shipment has been provided; which are merely indicative. Products may be shipped either earlier or later depending on the availability of the product and other factors.
In Order to get an accurate estimate of shipment time, kindly email the order number or item codes.
As far as possible, product orders shall be processed within 48-72 hours of the order being placed with UJAM. Expected shipment time is 5-7 business days, all other factors being optimum.
TRANSIT RISK –
All orders sent by UJAM are fully insured at no extra cost to customers.
In case of loss of order while ‘in transits’ UJAM shall re-process the order.
However, UJAM shall not be responsible for the loss of packages during transit or any damages to package (full or partial), once the same has been delivered by the carrier agency at the address provided by the customer at the time of placing of order.
TRACKING OF SHIPMENT –
UJAM shall provide details of shipment via email alerts to the customer, once the package is handed across to the carrier agency. The email alerts shall contain the transport/courier agency’s website details along with the tracking number and expected date of delivery. The customer may use the said details to keep a check on the status of the package.
Please note that tracking numbers for orders shipped may take up to 24 business hours to become active on the websites.
REQUEST FOR CHANGE OF POSTAL ADDRESS –
Postal address as provided by the customer may be changed within 24 hours of placing of Order, and not later; by making the said request via email to UJAM Pvt.Ltd
READY TO SHIP SECTION –
Ready to Ship Section is a special section that allows the customer to place a last-minute order ensuring the delivery of the product within the next 5-7 days. In case the order needs customization, additional 7-10 days shall be required for delivery.
This provision is applicable only to the specified products as listed under the ‘Express Section’ of the website.
IN CASE OF DELAYS –
Time to mention on our website against each item is indicative and approximate values only and sometimes due to situations beyond our control, delays may occur. No refund returns, replacement, and exchange will be entertained for this reason.
However, benefits such as some store credit to be used for future orders, free gifts, etc can be allowed on case to case basis.
If for any reason, there is going to be a delay in shipping because an item is out of stock or if there is an unusual delay in filling an order, we will notify you by e-mail.
However, any dates for delivery are approximate only and we are not liable for any delay in delivering your order or any part of it. We may choose to deliver your order in separate parts. In some cases, we may offer to refund you for the unfulfilled part of the order.
All orders are subject to product availability. The date of delivery for your order may vary due to carrier shipping practices, delivery location, method of delivery and the number of items ordered, and in addition, your order may be delivered in separate shipments. If there is any damage to the items that you ordered on delivery, you must contact us within 5 days from receipt of your order.
Product return shipping costs will be paid by the customer